Our Mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness.
We are committed to health, wellbeing and disease prevention to all patients.
We do not discriminate in the provision of excellent care and aim to treat all patients with dignity and respect.
Our practice is committed to quality improvement and is accredited with AGPAL.
Practice Information Sheet is made available to all new patients. If patients are unable to read or understand the information sheet assisting translation service is provided.
City West Medical Centre doctors speak Turkish, Mandarin, Cantonese, Philipino, Malaysian, Arabic, Tamil, Persian, Shanghaiese and Vietnamese.
During a consultation if you require additional help a telephone interpreter can be provided.
Privacy: Your medical record is a confidential document. It is the policy of City West Medical Centre to maintain security of personal health information at all times and to ensure that this information is only available to authorised staff members.
Your personal health information is kept private and secure.It is not released to any third party without your consent.
Communication with patients via electronic means (Fax or Email) is conducted with appropriate regards to the privacy laws relating to health information and confidentiality of the patients health information. Patients can request our written policy on receiving and returning electronic communication. All emails are first seen by the Practice Manager and then allocated to the relevant doctor. All faxes and emails constitute an official record and will be part of the patient's medical record.
Reminder Services: City West Medical Centre has a reminder system in place through our medical program.
Federal Reminder Systems: There are reminders from the Government sent to you to remind you of immunisations, pap smears and Breast Screening.
To access the 10 tips for safer health care please click here.