Important Information

Blood Tests

If your doctor has asked you to get a blood test, you can take your form to any collection centre of your choice.


We believe that we can give our best care to our patients by following up results of any investigations by discussing them with you in person. At the end of your consultation your doctor will let you know when to make a follow up appointment when your results will be available. If we receive a result that needs urgent attention we will contact you via phone.

Preventing Infection

Preventing the spread of infection:

If you are concerned that your symptoms indicate a potentially infectious disease, please let our reception staff know when you call. We may be able to see you at a time when then are fewer patients in the waiting room. There is alcohol hand-rub on our reception counter and disposable masks also available near our toilet facilities.

State/National Health Registers

City West Medical Centre participates in national/state health registers for the following items:

  1. Australian Childhood Immunisation Register – for immunisations given up to the age of 20 years
  2. NSW Pap Test Register for all Pap test results

You will receive reminder notices from these organisations for overdue childhood immunisations or Pap tests.  NSW Health has also developed a Save the Date application for childhood immunisations.

The practice will not send additional reminders for scheduled childhood immunisations.

If you wish to opt out of either of these registers please let your doctor know.

Interpreter Service

If you require an interpreter for your consultation please let our reception staff know so that we can arrange a phone interpreter.

If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service. For more information visit website.

Privacy Policy

Your medical record is a confidential document. It is the policy of City West Medical Centre to maintain security of personal health information at all times and to ensure that this information is only available to authorised staff members.

Details information about management of health information and privacy can be found by clicking the following links:

E-health Records

My Health Record is a secure online summary of your health information. You can control what goes into it, and who is allowed to access it. You can choose to share your health information with your doctors, hospitals and other healthcare providers.

My Health Record is managed by the Department of Health. We can assist you to register and can upload a Shared Health Summary at your request.

Culture and Ethnicity

To ensure that preventative health care is targeted, staff at this practice encourages patients to identify their cultural background and/or ethnicity on their medical record. This is very important for our Aboriginal and Torres Strait Islander patients. Erskineville Doctors is registered for Close The Gap .


We always appreciate feedback from our patients about their care and about our practice. Please click here to use our online feedback form. Paper feedback forms are also available in the waiting room. Your feedback will be reviewed by the Practice Manager.

If you have a problem or complaint and feel you need to discuss the matter outside of the practice you can contact the Health Care Complaints Commission on 02 9219 7444 or write to LOCKED Bag 18, Strawberry Hills NSW 2012.

Contact Us

We welcome you to contact us

39 Queen Street Auburn NSW 2144

02 9646 9900